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I-2-I
Gold Seal Maintenance
I-2-I Technologies offers the Gold Seal
Maintenance plan which includes all the features listed below. The Gold Seal
help desk can be reached at
1-877-446-5373.
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24-Hour
Technical Support.
The Gold Seal Support Center provides unlimited 24-hour remote support Monday
through Sunday. The Gold Seal Support Center is staffed by experienced and
dedicated technical professionals between the hours of 7:00AM to 7:00 PM CST.
After-hours calls are be routed to voicemail and technical support personnel
are immediately paged.
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Next
Business Day Replacement.
The Gold Seal Support Center provides Next Day Replacement of covered
equipment on calls prior to 3PM. Equipment is shipped next day at no cost to
the customer. A return ground-ship label is included with the replacement
equipment at no cost to the customer. International Gold Seal delivery
schedules are dependent on the countries delivery infrastructure and
availability, with every effort to provide Next Business Day Replacement.
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Critical
Spare Components.
The Gold Seal Support Center inventories critical spare components of standard
manufacturer's equipment to support the customer's
equipment. Critical components are components deemed necessary to ensure
minimal down-time and allow the ability to effectively conference.
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Unlimited Training.
Our experienced training professionals provide extensive customer training
throughout the coverage period.
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24-Hour
Video Test Facility.
The Gold Seal Support Center Test Facility is available to customers 24 hours
a day. This facility allows you to test equipment at your convenience. Dial-in
video numbers are:
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