When an existing user or future user of video communications technologies starts the process of selecting a vendor/partner, a number of important factors must be considered in order to make the best possible selection for the near and future term of the project. The factors that must be considered for effective vendor selection are:

• Technology focus of vendor
• Vendor resources [project design, knowledge & experience]
• Quality of service.

The primary focus of I-2-I Technologies, LC [I-2-I] is on video communications technologies in all environments including business, education, criminal justice, and military. As an approved video conferencing equipment and services vendor on the multi-state TCPN contract and E-rate participating vendor, I-2-I is well positioned to provide unsurpassed support for any upgrade of existing or anticipated video communications project. The ability of I-2-I to successfully adapt existing and emerging technologies to the customer’s stated project needs is based on “listening”. Actually listening to customer needs and project requirements focus and form the beginning of I-2-I’s professional customer service and support. With I-2-I’s technology focus on video communications technologies [existing and emerging], customers are assured of unsurpassed levels of support during all project phases. This level of support assures the success and orderly completion of all video communications projects.

I-2-I has extensive technical and practical application resources that can be used in all project phases from design to implementation.  Staff members of I-2-I have many years of seasoned experience and are fully certified in the evaluation, planning, operational installation and application of all video communications technologies. Equipment manufacturer certifications and formal education form the backbone of the educational base of all staff members. In addition, staff members extensive formal education is well grounded in years of practical “in the field” experience with real world applications of video communications technologies. I-2-I’s unequaled experience base is extensive and ranges from a small rural elementary school’s single videoconferencing system to multi-site, multi-national corporations video communications systems and related networks.

This knowledge and experience database allows I-2-I to complete successful projects that are completed on time and within budget.

The main consideration that drives I-2-I’s high level of overall quality of service is the adage that “Quality is long remembered after price is forgotten.” Constant/consistent service quality and customer support from the beginning stages of a project to its successful completion, as well as, technical support after project completion insures that customers can be assured of continued professional support during a project’s implementation/use phase. Support personnel are fully qualified to provide unequalled levels of support at the operational level. Both technical knowledge and real world experience allow the I-2-I support staff to resolve support issues in a timely and effective manner. At I-2-I, all staff members at all levels are customer support focused since our primary goal is the successful completion and operation of all projects in accordance with the customer’s needs.